ASG The Store - Online Bicycle Shop

Returns Policy

Returns Policy

We understand that your happiness when shopping with us is our success and that not every item you purchase is going to work for you. In light of this, we offer our customers a simple returns policy.

Defective products

All goods supplied by ASG The Store are from official sources and are covered by the normal manufacturer's warranty. If an item has failed prematurely please follow our returns procedure, giving us details of the product and the fault. Please also provide us with the original ASG The Store invoice for the purchase.

Certain products may need to be returned to the manufacturer or supplier for a warranty inspection before the outcome of the claim is decided. In some cases, depending on how much time has passed between when the item was purchased and the fault occurred a repair may be made rather than a refund or replacement issued even if the warranty case is approved.

Due to health and safety regulations, we request that used footwear must be cleaned. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.

Please contact us before sending back goods, stating what the fault is.

When you return goods to us that is defective in your opinion you will have arrange to return such product to ASG The Store for inspection in accordance with the returns procedure. If the product is subsequently found to indeed be defective, you are entitled to either have the product repaired or replaced at ASG The Store expense (the decision between repairing or replacing will be made by ASG The Store and will depend on availability and other relevant circumstances.).

If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having such product returned to ASG The Store and then redelivered to you. Products are typically not defective when the faults are the result of normal wear and tear or damage arising from incorrect usage of the product. And in these cases, you will NOT be entitled to any repair, replacement or refund under the general warranty above.

Non defective product returns

Items bought that do not fit, was not what you ordered, was faulty or damaged upon receipt or if you make use of our ‘cooling off’ period can be returned to us within 7 working days of receipt. The items must not have been worn or used and must be returned to us in its original packaging with all labels and parts intact. All returns must be accompanied by a copy of the original ASG The Store invoice, a short description of the problem and adequate contact detail. It is requested that you arrange the return of goods in accordance with the returns procedure.

Please make sure the items returned/exchanged are couriered directly to ASG The Store:

ASG The Store

Village Mall

Olympus Drive

Olympus

0044

Please note that ASG The Store will not be held responsible for items that are damaged or lost in transit or not insured before being sent to us. We urge customers to please check correct sizing and seek assistance beforehand to prevent goods being shipped to and fro unnecessarily.

If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact the ASG The Store on 012 751 4130 or email support@asgthestore.com to notify ASG The Store thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.

 

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